Terms and Conditions
Ahdab Luxury Transport website bookings and chauffeur services | 5 October 2026
These Terms explain how Ahdab bookings, quoted prices, chauffeur services and cancellations are handled. They are drafted from Ahdab’s current public information and the agreed reservation scope. A few operating rules are not yet confirmed, so the internal checklist at the end must be completed and removed before publishing.
1. Who these Terms apply to
These Terms apply when you request, book or use chauffeur-driven transport from Ahdab International Luxury Transport LLC (“Ahdab”, “we”, “us” or “our”) through our website, reservation form, telephone, WhatsApp, email or another channel we make available. They cover the person making the booking and each passenger travelling under it.
A corporate account, written service agreement or booking confirmation may contain additional terms. If an agreed written corporate term conflicts with these Terms, the specific written term applies to that account or booking, subject to mandatory law.
Nothing in these Terms removes or limits a consumer right that cannot be waived under applicable UAE law.
2. Services and service area
Ahdab provides chauffeur-driven transport in the UAE and advertises journeys to and from Oman. The service available for a particular trip depends on the selected service, vehicle, route, date and written confirmation from Ahdab.
The reservation flow may offer Airport Transfer, Point to Point, Three Hour Package, Half Day Hire, Full Day Hire and Inter Emirates. Each service has its own route, time and stop limits. The booking confirmation and the service description shown when you book form part of your booking.
Service-specific limits
- Point to Point: a direct journey within Dubai between the pickup and drop-off locations confirmed for the booking.
- Three Hour Package: one direct, one-way journey within Dubai, with one pickup, one final destination and up to three hours included. Dubai airport pickup or drop-off is included only when the whole journey remains within Dubai. Multiple stops are not included. The selected vehicle’s extra-hour rate should be shown before reservation; the service-clock rule must be confirmed before publication.
- Half Day Hire: up to five hours, with service described in the project as available across the UAE. Confirm the exact service area, included hours and any extension price in the booking confirmation.
- Full Day Hire: up to ten hours, with service described in the project as available across the UAE. Confirm the exact service area, included hours and any extension price in the booking confirmation.
- Inter Emirates: journeys between emirates. A fare may be shown for selected routes; routes without a published fare require a quote. The confirmed route, direction, vehicle, fare and any return journey must appear in Ahdab’s written confirmation.
- Airport, event, inter-GCC and other custom services: the route and terms must be agreed in the written quote or booking confirmation. An event or cross-border trip is not confirmed by a general service-page description alone.
3. Making and confirming a booking
A quote request or vehicle selection is an enquiry and does not, by itself, reserve a vehicle. Ahdab will confirm whether it accepts the requested trip. A booking is treated as confirmed when Ahdab sends a written confirmation that identifies the trip, date and pickup time, service and vehicle (or vehicle category), agreed price and any special conditions.
Before submitting a booking, check the pickup and drop-off addresses, emirate, date, local pickup time, passenger count, luggage count, flight details if relevant, contact information and selected service. Provide any change promptly through the contact details below. A route or schedule change may require a new quote and Ahdab’s written acceptance.
Vehicle and chauffeur availability is subject to confirmation. A displayed vehicle image is illustrative; the confirmed vehicle model or category in the booking details controls. If Ahdab needs to substitute a vehicle, it will contact you and explain any material difference before proceeding, except where an immediate safety response is necessary.
4. Fares, taxes and payment
The price depends on the service, selected vehicle, route, date, duration and any items specifically listed in your quote or booking confirmation. The written confirmation is the record of the agreed fare. Any applicable tax, toll, parking charge, waiting charge, extra-hour amount, extra stop or other additional cost must be stated or explained before you agree to the booking; do not assume an item is included unless the quote says so.
Ahdab’s current FAQ describes payment by cash directly to the chauffeur or by credit card, and says that an advance payment may not always be required. The payment method and timing for your particular booking are the ones Ahdab confirms in writing. Pay a payment link only when Ahdab has expressly provided it for that booking. Corporate-account payment terms apply only where agreed in writing.
Keep your booking confirmation and payment receipt. If a payment is disputed or appears incorrect, contact Ahdab promptly with the booking reference and transaction details. Any refund due will be handled under the applicable law and the confirmed booking terms.
5. Cancellation, changes and refunds
To cancel, contact Ahdab using email, telephone or WhatsApp and include your booking reference. Ask Ahdab to confirm receipt of the cancellation. The current published cancellation information states:
Cancellation notice before pickup | Published fee |
72 hours or more | No cancellation fee |
48 hours to 72 hours | 50% of the trip amount |
Less than 24 hours | Full trip amount |
The published schedule does not specify the fee for a cancellation made 24 to less than 48 hours before pickup. Ahdab must approve and publish that rule before these Terms are used. Until then, this draft must not be published as the final cancellation policy.
Any change to the pickup time, route, service, vehicle, passenger count or duration is subject to availability and Ahdab’s confirmation. A change may affect the fare. The updated fare and any change or cancellation charge must be communicated before the revised booking is accepted.
This section does not restrict any refund, cancellation or other right that mandatory consumer law gives you.
6. Pickup, delays and waiting
Be ready at the confirmed pickup point at the agreed time and keep your phone available. If you expect to be delayed or cannot find the chauffeur, contact Ahdab using the details in your confirmation as soon as possible. For an airport pickup, provide accurate flight information where requested and tell Ahdab promptly about a flight change.
The current public information reviewed for this draft does not define included waiting time, airport grace periods, late-arrival charges or a no-show threshold. Any waiting or no-show fee must be shown in the quote or confirmed booking terms before the booking is accepted. Ahdab must fill in these operating rules before publishing this section.
7. Passengers, luggage and safe travel
The number of passengers and amount of luggage must fit the capacity stated for the selected vehicle. Tell Ahdab about unusual luggage or any assistance requirement before the trip so it can confirm whether the vehicle is suitable. Do not request a journey that would require the chauffeur to break traffic, licensing or safety rules.
Passengers must follow reasonable safety instructions from the chauffeur and applicable transport laws. Ahdab may pause or decline a trip where continuing would create a serious safety risk or require unlawful conduct. If this happens, contact Ahdab so it can review the circumstances and the applicable booking terms.
Contact Ahdab before booking to request a child seat, accessibility arrangement, pet transport or another special facility. These arrangements are subject to availability and written confirmation; this draft does not promise that any particular facility is available.
8. Route, traffic and external events
Journey times are estimates. Traffic, road closures, security checks, weather, airport operations and other events outside Ahdab’s reasonable control can affect the route or arrival time. The chauffeur may use a safe, lawful alternative route. If an event materially affects the trip, contact Ahdab; any change to the destination, service or fare must be agreed before it is added to the booking, except for an immediate safety need.
An Oman or other cross-border journey requires specific written confirmation of the route, service provider, price and travel arrangements. Each passenger is responsible for carrying valid travel documents and satisfying entry requirements that apply to them. Ahdab must confirm permit, border, waiting and cancellation arrangements for the particular cross-border booking before accepting it.
9. Passenger conduct, vehicle condition and belongings
Use the vehicle only for the agreed transport service and treat the vehicle, chauffeur and other passengers respectfully. Tell the chauffeur or Ahdab promptly if an incident occurs or property is damaged. Any claim for damage or loss will be assessed on the evidence and under applicable law; Ahdab will not charge an amount that has not been reasonably assessed and communicated.
Check the vehicle before leaving and take your belongings with you. If you discover a lost item, contact Ahdab with the trip date, vehicle and a description of the item. Ahdab will make reasonable efforts to identify it, subject to any applicable law and the circumstances of the trip.
10. Bookings arranged by a company
A company or authorised booker may arrange a trip for a passenger. The booker should provide accurate trip details, tell the passenger that a booking has been made, and share relevant pickup instructions. Company-specific rates, invoicing, authorised-booker rules and payment deadlines apply only where Ahdab has agreed them in a separate written account arrangement.
11. Privacy and communications
Ahdab uses the booking and contact details needed to respond to enquiries, confirm and operate trips, process payments and manage customer support. Ahdab’s Privacy Policy explains its handling of personal information. The policy linked on the website at the time of booking should be read together with these Terms.
Ahdab may contact you about a booking, service change, payment or customer-support request using the contact details you supplied. Marketing communications are separate and are subject to the preferences and consent requirements that apply under law.
12. Complaints and contact
For booking questions, changes, cancellations or complaints, contact Ahdab and include your booking reference. Ahdab’s published contact details are:
- Email: info@ahdabluxurytransport.com
- Telephone: +971 4 321 1140
- WhatsApp or mobile: +971 55 102 3814
- Address: Warehouse No. 8, Street No. 6, Al Quoz 3, Dubai, UAE
13. Applicable law and updates
These Terms are subject to the applicable laws of the United Arab Emirates. Any dispute will be handled by a court or authority with jurisdiction under applicable law. This wording must be checked by UAE counsel against Ahdab’s trade licence, service location and current consumer-protection requirements.
Ahdab may update these Terms when its services, booking process or legal requirements change. The website should identify the date of the current version. A change does not alter a booking that Ahdab has already confirmed unless you and Ahdab agree to the change or the law requires it.